Talent.com
Real Time Analyst
Real Time AnalystTDCX • Philippines
Real Time Analyst

Real Time Analyst

TDCX • Philippines
26 days ago
Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Provide support, through the use of technology and tools in line with agreed processes, to monitor contact volume traffic in order to identify performance exceptions requiring both short term and longer term attention.
  • In collaboration with the Technology, Operations, and Management team to execute system modifications (e.g., break management, schedule updates and skillset changes) and / or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism, etc.)
  • Assist Operations to help provide greater focus on real-time / intraday agent productivity, performance exceptions and schedule adherence
  • Ensure in collaboration with WFM / Schedulers, accurate and timely agent schedules.
  • Support Operations to help better manage intraday business performance to meet or exceed SLA and KPI targets
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
  • Who are we looking for?

  • Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position.
  • Knowledge in any Work Force Management Software is an advantage;
  • Ability to perform statistical analysis and produce analytical and informative reports
  • Must have initiative, drive and work independently with minimum supervision and a good team player.
  • Excellent verbal and written communication skills in English and the language of supporting market
  • About TDCX

    Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

    With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20, employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit .

    Create a job alert for this search

    Real Time Analyst • Philippines

    Similar jobs
    Financial Planning and Analysis Analyst | Mid-shift

    Financial Planning and Analysis Analyst | Mid-shift

    IQEQ • , , Philippines, Philippines
    We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.We employ a global ...Show more
    Last updated: 21 days ago • Promoted
    Sr. Analyst, Financial Planning & Analysis

    Sr. Analyst, Financial Planning & Analysis

    Xylem Inc. • , , Philippines, Philippines
    Analyst, Financial Planning & Analysis page is loaded## Sr.Analyst, Financial Planning & Analysisremote type : Hybridlocations : Calambatime type : Full timeposted on : Posted Todayjob requisit...Show more
    Last updated: 27 days ago • Promoted
    VP of Finance Operations - Real-Time AI-Driven Modeling

    VP of Finance Operations - Real-Time AI-Driven Modeling

    Crossover • , , Philippines, Philippines
    A leading education technology firm in the Philippines seeks a Vice President of Finance Operations to enhance financial visibility across its rapidly scaling school network.This role demands a fin...Show more
    Last updated: 7 days ago • Promoted
    Russian - IT Service Desk Analyst

    Russian - IT Service Desk Analyst

    GlobexPeople • PH
    Quick Apply
    The IT Service Desk Analyst role provides first-line technical support via phone, email, chat, and web, ensuring a high level of customer service. Responsibilities include logging and categorizing i...Show more
    Last updated: 30+ days ago
    Research Analyst, GMA

    Research Analyst, GMA

    UL Solutions External Career Site • , , Philippines, Philippines
    Research and maintain up-to-date information on regulatory requirements and other areas as assigned.Acquire compliance requirements required to access to specific countries.Monitor sources and mana...Show more
    Last updated: 7 hours ago • Promoted • New!
    AI Solutions Architect

    AI Solutions Architect

    DysrupIT • , , Philippines, Philippines
    Design and implement the full‑stack architecture for an AI‑driven solution, leveraging Microsoft AI Foundry and Azure services. This role combines strategic architecture design with hands‑on develop...Show more
    Last updated: 16 days ago • Promoted
    Service Desk Analyst

    Service Desk Analyst

    Booth and Partners Pte Ltd • NCR, 00, ph
    Quick Apply
    We are seeking a skilled Service Desk Analyst to deliver proactive and responsive support, ensuring smooth issue resolution and appropriate escalation when necessary. This role requires strong techn...Show more
    Last updated: 18 days ago
    Head of CRO (Conversion Rate Optimization)

    Head of CRO (Conversion Rate Optimization)

    Careers at My Online Staff • , , Philippines, Philippines
    Head of CRO (Conversion Rate Optimization).Location : Remote (Philippines).Cyber Tools is on a mission to revolutionize the world of tools — blending innovation, performance, and storytelling to bui...Show more
    Last updated: 27 days ago • Promoted
    Head of Ecommerce (Conversion Rate Optimization Focused) - Remote, Full Time

    Head of Ecommerce (Conversion Rate Optimization Focused) - Remote, Full Time

    eNNOVATION Brands • , , Philippines, Philippines
    Cyber Tools is on a mission to revolutionize the world of tools — blending innovation, performance, and storytelling to build one of the biggest power tool brands in the world.Biggest Tools Company...Show more
    Last updated: 14 days ago • Promoted
    Markets Analyst : Real Estate Leasing & Market Research

    Markets Analyst : Real Estate Leasing & Market Research

    PRIME Philippines • , , Philippines, Philippines
    A leading real estate firm in the Philippines is seeking a motivated individual to assist in researching and coordinating leasing opportunities. You will work closely with property owners and leasin...Show more
    Last updated: 1 day ago • Promoted
    Automation Analyst : Client‑Focused Automation & Cloud

    Automation Analyst : Client‑Focused Automation & Cloud

    Innovior • , , Philippines, Philippines
    A digital transformation organization in the Philippines is seeking an Automation Analyst to join their Managed Services team. In this role, you will manage service tickets, engage with clients, and...Show more
    Last updated: 27 days ago • Promoted
    Financial Planning and Analysis Analyst | Mid-shift, Day 1 HMO

    Financial Planning and Analysis Analyst | Mid-shift, Day 1 HMO

    IQEQ • , , Philippines, Philippines
    We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.We employ a global ...Show more
    Last updated: 21 days ago • Promoted
    Remote Business Development Specialist – Clinical Trials (Part-Time / Full-Time)

    Remote Business Development Specialist – Clinical Trials (Part-Time / Full-Time)

    Angel City VA • PH
    Quick Apply
    Now Hiring : Remote Business Development Specialist – Clinical Trials (Part-Time / Full-Time) 📢 Are you a results-driven professional with a passion for healthcare and sales?.Join ...Show more
    Last updated: 30+ days ago
    Client Insights Analyst – US CPG Market

    Client Insights Analyst – US CPG Market

    ECLARO • , , Philippines, Philippines
    Client Insights Analyst – US Client Market.This position is part of our client's analytics team supporting US-based clients. You'll work closely with Senior Managers and Client Insights Managers to ...Show more
    Last updated: 1 day ago • Promoted
    Financial Planning and Analysis Analyst | Hybrid

    Financial Planning and Analysis Analyst | Hybrid

    IQEQ • , , Philippines, Philippines
    We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.We employ a global ...Show more
    Last updated: 21 days ago • Promoted
    Business Intelligence Analyst

    Business Intelligence Analyst

    PlanetArt • PH
    Quick Apply
    Business Intelligence Analyst Philippines Full Time Remote Company and Vision PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide.We provide c...Show more
    Last updated: 30+ days ago
    Automation Analyst

    Automation Analyst

    Innovior • , , Philippines, Philippines
    We are looking for a proactive Analyst to join our Managed Services team.This role is ideal for someone who enjoys client interaction, problem-solving, and working with modern automation and cloud ...Show more
    Last updated: 27 days ago • Promoted
    RCM Solutions Architect | Permanent WFH

    RCM Solutions Architect | Permanent WFH

    MedCore Solutions • , , Philippines, Philippines
    You’ll act as both a subject matter expert and an operations leader—partnering closely with.Sales, Client Success, and Recruiting. RCM Solution Architecture & Service Design.Architect end-to-end out...Show more
    Last updated: 8 days ago • Promoted