The Head of Account Management will lead the overall strategy and execution of hotel success initiatives across the Philippines. This includes managing the Account Management team, strengthening property relationships, driving performance improvements, and ensuring alignment with company goals. The role requires strong leadership, data-driven decision-making, and a deep understanding of hospitality performance metrics and partner expectations.
Key Responsibilities
Strategic Leadership
- Develop and execute national account management strategies that align with revenue, occupancy, and growth targets.
- Define team KPIs and reporting frameworks for tracking account health, partner satisfaction, and team efficiency.
- Collaborate with cross-functional teams to deliver seamless property-level support and execution.
Account Oversight & Partner Relations
Build strong relationships with key property partners, ensuring retention, loyalty, and long-term collaboration.Resolve escalated partner issues swiftly and ensure high satisfaction across the portfolio.Oversee the implementation of rate adjustments, marketing campaigns, and operational enhancements per property.Operational Efficiency
Oversee execution of IDPs (Individual Development Plans), PIPs (Performance Improvement Plan), KPI Incentive Programs and other recurring processes.Ensure system usage is optimized and consistently applied across AM teams.Team Management & Development
Lead, coach, and grow a team of Account Managers to deliver partner success, exceed KPIs, and maintain high engagement levels.Conduct performance reviews, set development goals, and ensure continuous training on tools, processes, and customer engagement.Analysis & Reporting
Use data tools and dashboards to assess property performance (RN, Occ%, MIB, ADR) and take corrective actions.Identify "bleeding properties" and lead turnaround efforts for underperforming Accounts.Prepare monthly and quarterly reports for senior leadership, summarizing wins, challenges, and action plans.Qualifications
Bachelor’s degree in Business, Hospitality, Management, or a related field.Minimum of 7–10 years of progressive experience in Account Management, Partner Success, or Hospitality Operations.Proven ability to manage and lead high-performing teams. Strong analytical skills with the ability to interpret data and drive actionable insights.Excellent written, verbal, and interpersonal communication skills.Experience in setting KPIs, monitoring performance, and implementing incentive programs. Knowledge of hospitality operations, property management systems, and revenue metrics.Strategic thinker with strong problem-solving skills and the ability to influence stakeholders.Comfortable working in a dynamic, fast-paced environment.Amenable to start as soon as possible; location flexibility may apply depending on business needs.Seniority Level
Executive
Employment type
Full-time
Job function
Sales and Analyst
Industries
Hospitality
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