Customer Support Associate SaaS and B2B cloud-based software WFH

Discover your 100% YOU with us!

Position : Customer Support Associate

Work setup & shift : Work From Home | Shifting Schedule

Why join us?

You'll have :

Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth : Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role :

As a Customer Support Associate, you will :

Deliver unparalleled customer experiences, ensuring every interaction leaves a positive impression.

Master the intricacies of our product to efficiently resolve customer issues and inquiries.

Respond promptly to customer queries, demonstrating a proactive and customer-centric approach.

Utilize incident management technologies to log, validate, track, and resolve application-related incidents.

Collaborate closely with cross-functional teams globally to deliver world-class customer service.

Get to know CRM integrations and how to troubleshoot more advanced issues

What You Need : Non-negotiables

Strong written and verbal communication skills. Business English Proficiency required

Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.

A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.

Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Preferred skills / expertise

Interest in Software as a Service (SaaS and) web applications

Basic knowledge of the software development process and system design.

Experience in monitoring technical or product metrics.

A great sense of humor and the ability to connect with customers on a personal level.

Fluency in additional foreign languages (please specify if applicable).