Customer Experience and Operations Specialist (Home Furnitures) | Fixed Dayshift and Weekends Off | Hybrid to Remotezigzag • Philippines
Customer Experience and Operations Specialist (Home Furnitures) | Fixed Dayshift and Weekends Off | Hybrid to Remote
zigzag • Philippines
30+ days ago
Job descriptionRespond promptly to general customer and product enquiries. Create and issue customised invoices for designers and clients. Manage customer orders from quotation through to delivery, ensuring clear communication at each stage. Organise and label packages with accurate customer details. Coordinate sample requests, maintain a materials library, and track popular finishes. Maintain positive relationships with designers, clients, and repeat customers. Send purchase orders to factories and suppliers, confirm production details, and follow up on ETAs. Update Shopify with accurate order statuses and ETA estimates. Track shipments and ensure all documentation (invoices, packing labels, photos) are correctly filed. Liaise with freight forwarders, couriers, and logistics partners to ensure on- time deliveries. Monitor and reorder packaging or shipping supplies when needed. Create templates for invoices, quotations, and workflow documentation. Develop and maintain internal checklists and SOPs to streamline daily operations. Identify and implement process improvements to simplify communication between departments. Assist with building and maintaining the product library (SKUs, specs, pricing, materials). Maintain accurate digital filing and naming conventions for all projects and suppliers. Manage and update CRM records with new leads, follow-ups, and sales outcomes. Research new trade, hospitality, or retail opportunities aligned with the brand. Maintain a contact list of designers, studios, and potential collaborators. Track sales performance and help prepare monthly reports or insights. Support new product launches by coordinating backend setup, timelines, and materials. Identify inefficiencies in workflow and propose automation or template solutions. Conduct cost-comparison research for freight, suppliers, and production methods. Collaborate with management on improving order-to-delivery timelines and customer satisfaction. Participate in strategic planning sessions, contributing ideas for scaling operations and marketing reach. Support the development of internal systems, CRM structures, and client- onboarding templates. Excellent organisational and multitasking abilities. Strong written and verbal communication. Familiarity with Shopify, Xero, Google Workspace, or similar tools. Positive, can-do attitude with a proactive mindset. High attention to detail and consistency. Comfortable working in a design-led, fast-paced studio environment. 2–3 years of experience in a design, home furniture retail, or manufacturing environment. Exposure to client communication, quoting, and order management. Basic understanding of e-commerce systems and workflow optimisation. Knowledge of creative industries or design processes is highly valued. Must be willing to report onsite twice to thrice per week of training. Training is for 2-3 weeks, then a remote setup after training
ZigZag is looking for a Customer Experience & Operations Specialist - Home Furnitures to join our team
- You must be willing to report onsite for 2x-3x. Training is for two to three weeks.
- Remote setup after the training
- Fixed Dayshift and weekends off
- You must have experience in home furnitures retail, interior design, or other similar environment
About the role
They are seeking a proactive, detail-driven individual to join our growing design and furniture studio as a Customer & Operations Coordinator. This role supports customer communication, order management, supplier coordination, and studio operations — ensuring a seamless flow between clients, factories, and the internal team. The position offers opportunities to contribute to marketing, sales, and process improvement initiatives as the business expands.
Key Responsibilities
Customer Service & Sales Support
Order Management & Factory Coordination
Workflow & System Development
Sales & Business Growth
Strategic Growth &Operations Development
Skills & Attributes
Preferred Experience
ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.
By submitting this application, you acknowledge that you have read and agree with the company’s .
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Customer Experience Specialist • Philippines
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