Process Analyst Manager

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That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running .

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

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Process Analyst Manager

What is this role about?

The BTS M&S Digital Customer Process Analyst Manager acts as a liaison between Business partners and Global Technical teams to implement the approved process changes.

What will you do?

1) Business Analyst

• Understanding business demand, functional design/user story preparation according to the Marketing and Sales (M&S) global business processes, including process flow, business rules, and data model requirements.

2) Functional Area Ownership

• Global Reference Model (GRM) specific area ownership, ensuring the functional roadmap evolution in the frame of a global and standardized approach.

3) Applications / Solutions Ownership & Maintenance

• Applications maintenance in the context of your functional workstream, providing expert knowledge of business processes and its related system functionality.
• Close interaction with other involved teams to coordinate bug fixing, change request implementation, and service operations.

4) Change Agent

• Change management activities ensuring all achievements related to the business processes under your responsibility are properly achieved (analysis, scope definition, functional design delivery, testing, and closure).

5) Business Engagement

• Point of Contact for markets (Business and Local IT), ensuring the promotion and adoption of the IT global solutions and providing with the standard processes required.
• Support the markets assigned in the context of M&S solutions.

6) Project Management

• Leading M&S projects under your responsibility throughout the different phases (Assessment, Scoping, Planning, Deployment,
  and Closure) in an agile context.
• Working in partnership with business collaborators to ensure main business priorities alignment, and close coordination and collaboration with the rest of IT partners to ensure project delivery.

Who are we looking for?

• University degree or equivalent experience in Engineering, Computer or Technical Sciences.
  Strong IT background.
  • Additional Business Education based on Trade Marketing is a plus.
• 5+ years holding a functional position.
• 3+ years of project management experience.
• Experience with major CRM solutions. (ERP is a plus)
• Good understanding of Business Intelligence concepts. Experience with BI market
  leader solutions is a plus.
• Good working knowledge of business and related processes in the FMCG industry.
• Good communication and social skills: Ability to influence and shape business demand.
• Good presentation skills.
• Experience in interaction with the business and end users and ability to transform business requirements into requirements for technical functions.
  

What are the next steps - Recruitment Process:

• We will make sure to provide feedback on your application within 2 weeks after the application deadline.