Digital Experience Learning Designer

The role is to design end to end digital and instructor led training (ILT) to CX staff and leaders onshore and offshore through blended learning .

Digital Instructional Design ( 8 0%)

Design custom interactive and engaging online and blended learning solutions including short animations for a variety of topics that meet Manulife design quality and brand standards

Apply instructional design theories and best practice keeping up to date with L&D trends and develop innovative ideas for online resources

D esign the evaluation of all learning solutions to ensure they drive business performance and deliver return on investment

Responsible for the digital d esign element s of projects creating an amazing employee learning experience throughout

Creating gold standard digital deliverables that always represent the employees best interests and exceed the company expectations whether youre creating e-learning digital resources or short animations

Continually develop and create new ideas and solutions for digital learning content and learning channels

Support with the design of learning campaigns communications and collateral

Responsible for the digital design of all learning content to the required Manulife standards

Work at the required pace to design world class learning experiences

Provide support to the Digital E xperience C onsultant when on storyboarding

Utilize a variety of digital authoring and design software to develop e-learning modules

Learning P artnering ( 2 0%)

Develop analyze and challenge learning aims and objectives working with Subject Matter Experts (SMES) to design digital solutions that align with these

Engage with internal stakeholders and Learning Business Partners to execute digital learning projects

Job Requirement (Knowledge Skills & Competencies) :

Extensive experience as a Digital Learning Designer with a sound understanding of learning theories and their application in Learning Design

Instructional design experience and proven track record of creating both online and blended Learning solutions for corporate employees

Exceptional writing / storyboarding skills and outstanding attention to detail

Strong technical understanding of delivering digital learning

Broad experience and accomplishment in using a range of content authoring tools such as Articulate Storyline / Rise Adobe creative suite and Microsoft products . Also be familiar with SCORM / HTML5 publishing to LMS systems

Design capability and experience including videography graphic design and web design

A willingness to learn explore and constantly bring new ideas to the table

Financial services experience is an asset

Experience working with reinforcement tools such as Axonify is also an asset

Strong communication skills interacting confidently and building relationships across all areas of the organization

Ability to work under pressure prioritize workload and adapt to changing circumstances

Energy to work as a self-starter and the ability to work collaboratively within a multi-sited team

When you join our team :

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife / John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Key Skills

Graphic Design,CSS,HTML5,Adobe Creative Suite,Fpga,Digital design,Web Design,Adobe Photoshop,Adobe Illustrator,Responsive Web Design,Sketch,Adobe Indesign

Employment Type : Full-Time

Experience : years

Vacancy : 1