Support Analyst I

About the Role :

The Support Analyst role focuses on keeping existing customers satisfied with products and services. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support Analyst ensures clients receive speedy resolutions to any issues that may arise.

Responsibilities :

⚫ Provide technical assistance with product hardware and software.

⚫ Answer client inquiries and provide guidance on product usage.

⚫ Educate customers on product capabilities and best practices.

⚫ Mitigate escalations and advocate for customers.

⚫ Report internally on feature requests, insights, and customer stories.

⚫ Respond promptly to service issues and requests.

⚫ Meet and / or exceed KPIs.

Qualifications :

⚫ Excellent communication skills.

⚫ 1–2 years of IT support and / or customer service experience.

⚫ Ability to thrive in dynamic environments.

⚫ Strong conflict resolution and problem-solving skills.

⚫ Adaptability in different technical situations.

⚫ Highly analytical and organized.

⚫ Proficiency with CRM tools.

⚫ Bachelor’s degree or relevant work experience.

⚫ Experience in property management or real estate is a plus.

⚫ Technical aptitude.

⚫ Flexibility with schedule adjustments.

Why Join Us :

• Be part of a growing global team with opportunities to lead and make an impact.
• Work in a collaborative environment with supportive leadership.
• Competitive compensation and benefits package.
• Opportunities for professional development and career growth.