Retail Area Manager

CloudEats Taguig, National Capital Region, Philippines

Retail Area Manager

CloudEats Taguig, National Capital Region, Philippines

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The Role

As an Area Manager , you will play a key leadership role in overseeing the operations and performance of our Retail Kiosks and Quick Service Restaurants (QSRs) across Metro Manila. You will ensure smooth day-to-day operations, drive business growth, deliver excellent customer experiences, and develop high-performing teams.

This role is ideal for someone with strong leadership, operational management, and financial acumen, someone who thrives in a fast-paced food & retail environment and is motivated to deliver results.

What You’ll Do

• Oversee the daily operations of all kiosks and QSRs within your assigned area, ensuring compliance with health, safety, quality, and company standards.
• Lead, coach, and develop store managers and staff to achieve performance goals and foster a culture of collaboration and accountability.
• Monitor financial and operational KPIs, including sales, profitability, OPEX, and customer satisfaction, and implement improvement strategies as needed.
• Conduct regular audits, inspections, and store visits (minimum twice a month) to ensure operational consistency and identify growth opportunities.
• Drive initiatives to boost customer experience, loyalty, and service excellence.
• Manage budgets, control expenses, and ensure COGS remain at or below 32%.
• Oversee inventory management, minimizing waste while ensuring adequate stock levels.
• Collaborate with Finance, HR, Marketing, and Commercial teams to align strategies and execute promotions that drive growth.
• Represent the company at internal and external meetings, promoting a strong brand image.

What We’re Looking For

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