Call Center - For newbie

Key Responsibilities

Answer inbound / outbound calls in a professional and friendly manner

Assist customers with inquiries, complaints, and requests

Update and maintain accurate customer records in the system

Follow scripts, processes, and guidelines to ensure service quality

Achieve performance metrics including quality, efficiency, and customer satisfaction

Work closely with teammates and leaders to improve customer service delivery

Qualifications

At least High School Graduate (old curriculum) or Senior High Graduate (K-12)

Excellent English communication skills (verbal & written)

Basic computer skills and ability to navigate systems

Amenable to shifting schedules, weekends, and holidays

BPO experience is a plus but not required

Willing to work onsite in Bridgetowne, Pasig