Technical Support Associates (Open to No Experience)

As a Technical Support Associate, you'll be the first point of contact for customers, providing excellent customer service and technical assistance to help resolve their queries. This is a full-time role based in Cagayan de Oro, Misamis Oriental. Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and effective support.

What you'll be doing

Responding to inbound customer inquiries and troubleshooting technical issues

Accurately documenting customer interactions and tracking the progress of issues

Identifying patterns in customer concerns and recommending process improvements

Actively listening to customers, demonstrating empathy and providing a positive experience

Collaborating with cross-functional teams to ensure timely and effective issue resolution

Staying up-to-date with product knowledge and industry developments

What we're looking for

Excellent verbal and written communication skills

Strong problem-solving and analytical abilities

Ability to remain calm and professional under pressure

Proactive and customer-centric mindset

Willingness to learn and adapt to new technologies

No prior experience required - we provide comprehensive training

What we offer

Competitive salary and performance-based bonuses

Opportunities for career development and progression

Comprehensive training programme to help you succeed

Supportive and collaborative work environment

Apply now to become a Technical Support Associate.