Partnerships Operations Manager| Remote

About the Company

EDGE Tutor is Asia’s fastest-growing tutoring outsourcing provider, bringing the human edge in digital learning to education companies worldwide.

Founded in 2022 by Harvard alumnus Henry Motte de la Motte, EDGE Tutor now serve partners in over 30 countries with global headquarters in New York, London, Colombo, Singapore, and Manila.

We connect the top 3% of rigorously selected online educators with global institutions, delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult / Corporate English, and high-stakes exam prep.

At EDGE Tutor, we combine passionate educators with operational efficiency to help education businesses scale and thrive globally.

Key Responsibilities :

Role Overview

The Partnerships Operations Manager owns post-sale growth, renewals, and operational readiness across existing client partnerships. This role is closest to a Sales / Revenue Operations function, with a strong emphasis on renewals, expansions, utilization, and delivery alignment rather than new client acquisition.

You will ensure that renewals and expansions are forecasted accurately, operationally feasible, and executed on time, working closely with Account Managers, Operations, Finance, and Training teams.

Success in this role is measured by renewal rate, expansion revenue, utilization health, and operational discipline across existing accounts.

Key Responsibilities

Partnership Growth, Expansion & Renewals

Track all existing client contracts, renewal timelines, notice periods, and terms

Own renewal tracking, including visibility of upcoming renewals, risk flags, and dependencies

Partner with Account Managers and leadership to prepare renewal strategies, pricing alignment, and expansion scenarios

Lead or co-lead renewal conversations where operational readiness, utilization, or delivery performance is critical

Ensure renewal and expansion commitments are operationally feasible and accurately reflected in forecasts

Revenue, Renewal & Performance Operations

Own forecasting for renewal and expansion revenue across existing accounts

Maintain dashboards covering renewal status, expansion pipeline, utilization, and revenue impact

Analyze renewal outcomes to identify operational drivers of success, risk, or churn

Process, Systems & Scale

Standardize workflows for renewal tracking, preparation, and execution

Ensure CRM and reporting systems accurately reflect renewal dates, terms, and outcomes

Identify automation opportunities to reduce manual tracking and follow-ups

Cross-Functional Enablement

Act as the operational bridge between Partnerships, Sales, Operations, Finance, and Training

Ensure smooth handoffs between commercial discussions and delivery execution

Surface renewal risks early and drive cross-functional mitigation plans

Required Experience (Strict)

Candidates must have experience in at least one of the following :

Online tutoring or education outsourcing companies, or

BPO / outsourcing environments supporting long-term client accounts

Experience must include post-sale operations exposure, such as renewals, account growth, utilization management, or service delivery optimization.

Qualifications

4–6 years of experience in Partnerships Operations, Sales Operations, Revenue Operations, or similar roles

Proven experience supporting growth and renewals of existing clients in an outsourcing or service-based environment

Strong analytical skills with hands-on experience using CRM systems, spreadsheets, and reporting tools

Demonstrated ability to design and scale operational processes

Strong stakeholder management and cross-functional collaboration skills

Preferred Background

Experience in education, tutoring, or talent outsourcing models

Familiarity with utilization metrics, capacity planning, and SLA-driven delivery

Experience working with distributed or offshore teams

What Success Looks Like in This Role

Renewals are planned, tracked, and executed proactively, not reactively

Leadership has clear, reliable visibility into renewal timelines, risks, and expansion forecasts

Expansion commitments are operationally sound, well-forecasted, and delivered on time

Utilization across renewed and expanded accounts remains healthy (90–95%)

Renewal risks are identified early, documented, and actively mitigated

Account Managers, Operations, and Finance experience smoother handoffs and fewer surprises

Dashboards and reporting are trusted and actively used for decision-making

What This Role Is Not

Not a new-logo or outbound sales role

Not a quota-carrying hunter position

Not a purely administrative or CRM-cleanup role

Not limited to reporting without ownership or decision impact

Not a call-center or traditional BPO account management role

Not a role focused only on relationship management without operational accountability

This role is for someone who owns post-sale growth and renewal execution, combines commercial judgment with operational rigor, and is accountable for outcomes—not just coordination.

Work Set-up and Requirements

Schedule : Schedule : May require flexible hours but with focus on mid-shift (start of shift at 12NN or 1PM)

Workdays : Five-day workweek with two rest days.

Location : Remote-first with once-a-month in-person gatherings within NCR

Fully comfortable with time monitoring software

Desktop / laptop with Intel i5 (10th gen), 8GB RAM or higher

Minimum 25 Mbps internet speed with backup connection

Backup power supply for at least 8 hours

Why Work With Us?

Support Educators Globally : Play a key role in supporting our network of expert tutors as they teach learners in 30+ countries across the Americas, Europe, the Middle East and Asia-Pacific

Remote-First Culture : Work from home while being part of a collaborative, inclusive team. We meet in person quarterly to strengthen team connections and drive innovation.

Structured Flexibility : Flexible but structured hours that help balance your work and life while maintaining work efficiency.

Professional Growth : Gain advanced skills in strategic hiring, operational scaling, and decision-making to one of Southeast Asia's fastest-growing startups, recognized with prestigious industry accolades

Appealing performance-oriented compensation

Healthcare benefit : HMO for you plus 1 free dependent

30 days paid time off