First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.
We have just started the search for the best Support Technician in the Philippines who will be supporting all aspects of our customers' technical environments across Australia. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?
- We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
- We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome !
- We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team !
- We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard , feel safe to speak up!
Duties
Assists Level 1 and Level 2 Service Desk technicians progress and resolve ticketsSupporting servers, desktops and applications within an Microsoft AD and Exchange environmentDelivering the support of Terminal Services, VMware, Hyper-V and Citrix-based cloud infrastructurePerforming a wide variety of Level 1-3 support functions across many technologiesOccasional project team work to deploy solutions for customersPerforming a wide variety of senior support across many technologiesWorking with highly experienced solutions experts to maintain best practice environmentsDocument and log all actions into ticketing systemOffice Address :
29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines26th floor, Axis Tower One Building, Filinvest Ave, Alabang, MuntinlupaRequirements
Requirements
To succeed in this role, we don't expect you to have skills in all of these areas but a working knowledge will give you an advantage :
Extensive experience with Windows Server 2012 R2 and aboveExtensive knowledge in AD / GPO / DNS / DHCPExchange On-prem, Hybrid and Office 365Experience working with VMWare & Hyper-ViDRAC / iLOO365 and AD AdministrationSAN / StorageExtensive experience with backup technologies (Veeam and StorageCraft preferred)Excellent complex-problem diagnosis techniqueAzureStrong Networking skills (LAN, WAN, TCP / IP, DNS & DHCP)Firewalls (Fortigate, Meraki, Sophos UTM preferred)Email Security Gateway / Anti SpamRemote Desktop Services (RDS)Experience with Connectwise, Labtech, and / or Solarwinds Orion (Desired)Qualifications :
At least 5 years of extensive experience doing Senior Support RoleWorked in Managed services, outsourcing or professional services environment is a plusCalm under pressureExcellent spoken and written communication skills in English (Mandatory)Possession of these certifications will give you an advantage for this role, so if you have any of these, please make sure to let us know :
MCTS, MCSE, MCSA or equivalentMicrosoft Certified Professional (MCP)Citrix CertifiedCCNABenefits
First Focus understands the importance of flexibility for a satisfying work-life balance , which is why we offer hybrid working arrangements.‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)HMO from the first day of your employmentAddition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employmentAll employees have free access to Uprise, including 1 : 1 coaching sessions from qualified psychologists or counselorsDayshift, weekends offplus25 days paid days leave annuallyEmployee Referral Program (Php 20,000)Employee MVP Award (Php 10,000)Social events, End of Financial Year and ChristmasEmployee Profit SharingLoyalty bonus for long-term employeesIf you get hired, the official job title for this Senior Support Engineer role will be "Client SME".Salary will depend on the evaluation of candidate's values, skills and experiences.