Job Responsibilities :
- Implement pre-installation assessment of equipment and assay integration process.
- Responsible for implementing and maintaining the effectiveness of the quality system
- Lead multi-site / multi-instrument integrations for instruments and reagents into
customer sites / laboratories; including new product launch (NPL) products
Plan the onsite integration process. Work with implementation project managers astechnical lead to execute project plan across customer systems.
Educate and conduct customer personnel equipment training in the proper usage of theequipment.
Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
Recognizes and resolves technical problems at customer sitesSupport Medical Technologies with product and technical informationActs as the subject matter expert when it comes to product and technical knowledgeManage the integration process to meet customer expectations and timeline.Maintain close relationships with accounts, and ensure their requirements are being metby the company’s products.
Recognizes and communicates product issues and potential improvements to others inthe organization in a timely and effective manner.
Follow defined TAS work processes for all aspects of job; including integrationprocedures; complaint documentation; time documentation; activity documentation; and TOR documentation. Qualifications
Bachelor’s Degree in Science, Engineering, Electronics or Medical.3 year of experience in laboratory environment, field service, technical call center, orDiagnostics products.
Lab science / med tech background preferred.