Customer Service Representative - Relocation Package Offer

About the role

Talent Outsourcing Channel Solutions' is searching for a Customer Service Representative to join our dynamic team in Cagayan de Oro Misamis Oriental. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and supporting the overall success of our operations. This is a full-time position with the option of relocation.

What you'll be doing

Responding to customer inquiries and resolving issues through various communication channels, such as phone, email, and chat

Providing accurate and timely information to customers, ensuring their needs are met efficiently

Documenting customer interactions and maintaining detailed records of case resolutions

Identifying opportunities for process improvements and contributing to the enhancement of customer service protocols

Collaborating with cross-functional teams to ensure seamless customer service delivery

Adhering to company policies, procedures, and industry regulations to maintain compliance

What we're looking for

Applicants WITH / WITHOUT BPO EXPERIENCE PLUS Relocation Package offer for applicant residing atleast 2hours away from the site in CDO.

Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service

Strong problem-solving and critical thinking abilities to address and resolve customer issues

Proficient in using computer systems and various software applications

Adaptability and the willingness to learn new skills and technologies

A team-oriented mindset with the ability to work collaboratively

Familiarity with the call centre and customer service industry is preferred

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and supportive work environment. As a member of our team, you can expect :

Competitive salary and performance-based bonuses

Comprehensive benefits package, including health insurance and retirement plan

Ongoing training and development opportunities to enhance your skills

Opportunities for career advancement and personal growth

A collaborative and inclusive work culture that values teamwork and work-life balance