CSR- No final Interview Cebu Site

Key Responsibilities :

Respond promptly to customer inquiries and provide accurate information about products, services, and company policies.

Resolve customer complaints efficiently, escalating issues when necessary.

Maintain customer records and update account information in the CRM system.

Process orders, forms, applications, and requests accurately.

Follow up with customers to ensure their issues are fully resolved.

Work collaboratively with other departments (sales, billing, technical support, etc.) to improve customer experience.

Meet or exceed performance metrics such as response time, quality, and customer satisfaction.

Stay informed about company products, promotions, and policies.

Qualifications :

High school diploma or equivalent (Associate or Bachelor’s degree preferred).

Proven experience in customer service or a related field.

Excellent verbal and written communication skills.

Strong problem-solving and organizational skills.

Proficiency with computers, CRM systems, and Microsoft Office Suite.

Ability to remain calm and professional under pressure.

Strong attention to detail and a customer-first mindset.

Preferred Skills :

Experience in (industry, e.g., telecommunications, retail, banking, etc.).

Multilingual abilities are a plus.

Familiarity with helpdesk or call center software (e.g., Zendesk, Salesforce, Freshdesk).

Compensation and Benefits :

Competitive salary and performance-based incentives.

Health, dental, and vision insurance.

Paid time off and holidays.

Opportunities for professional growth and development.