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Bilingual Phone Operator & Scheduler

Bilingual Phone Operator & Scheduler

BruntWorkManila, 00, ph
10 days ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

Schedule :

  • 40 hours per week, 8 AM to 5 PM Pacific Time
  • Client Timezone :   Pacific Time (California)

Client Overview :

A growing pain management healthcare organization serving multiple communities across California through specialized clinics in major cities. The organization focuses on providing essential pain management services to patients who depend on timely, compassionate care coordination. With high patient volume and multiple locations, this is a mission-driven healthcare environment where your work directly impacts patient access to care.

Job Description :

You’ll be the vital first point of contact for hundreds of patients daily, playing a crucial role in their healthcare journey by managing appointments and addressing their care-related concerns. This isn’t just answering phones - you’ll be helping patients navigate their pain management treatment, ensuring they get the appointments they need when they need them. You’ll work as part of a dedicated team handling high-volume operations while making a meaningful difference in healthcare accessibility.

Responsibilities :

  • Schedule patient appointments across multiple pain management clinic locations throughout California
  • Check and confirm appointment statuses for existing patients seeking care updates
  • Handle inbound calls regarding patient medication status and prescription inquiries
  • Process appointment modifications and cancellations with attention to patient needs
  • Provide compassionate customer service support for patients calling about their care
  • Manage high-volume inbound call flow as part of a team processing 400-500 daily calls
  • Maintain accurate patient information and appointment scheduling systems
  • Coordinate between multiple clinic locations to optimize patient scheduling

    • Requirements :

  • Strong English communication skills, both verbal and written
  • Previous experience in medical field (phone support, authorization processing, or healthcare-related roles)
  • Professional phone manner with patient-focused approach
  • Experience with appointment scheduling systems and customer service protocols
  • Ability to handle high-volume call environments with composure
  • Bonus if you’re comfortable with medical terminology and insurance processes
  • It helps if you have experience working Pacific Time hours
  • Bilingual agents

    • Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring

    • ZR_28498_JOB

    Requirements

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    Scheduler • Manila, 00, ph