Continuous Improvement Lead

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Primary Details

Time Type : Full time

Worker Type : Employee

Purpose

The purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within global and divisional People delivery and project teams. Leveraging expertise in process management and analytical skills, the role will drive measurable enhancements in the efficiency, effectiveness, and overall experience of People services.

Responsibilities

• Define and embed a standardised process management and continuous improvement framework.
• Lead the adoption of a recognised methodology for process improvement and understanding of the customer journey.
• Lead adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Develop continuous improvement KPIs.
• Effectively utilise service data and feedback from stakeholders to support prioritisation of improvements.
• Work with stakeholders from across QBE to evolve processes through process innovation and practice.
• Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
• Develop knowledge of external market environment and good practice.
• Ensure the benefits of robust process management are recognised across the division.
• Contribute to a positive and rewarding work environment and support team members through change.

Work Experience

Qualifications

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel Frequency

Occasional (approximately 5-10 trips annually).

Physical Demands

General office jobs : Work is generally performed in an office environment with no substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Business Transformation, Communication, Critical Thinking, Influencing Others, Intentional collaboration, Managing performance, Operational Efficiency, Presenting with Impact, Process Improvements, Process Management, Project Delivery, Risk Management, Stakeholder Management, Waterfall Model.

How to Apply

To submit your application, click "Apply" and follow the step‑by‑step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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