Lead - Technical Training

Job Description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

If you are a Trainer looking for a global career, do not miss this opportunity!

As a Trainer, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to :

Key Responsibilities

• Train a select team of outstanding Customer Service Consultants : To make a difference for end-users, by training new hires in customer service skills and client product and process
• Positively impact on Program performance -Train and coach : To coach consultants to listen, empathize, identify reported issues to create far-reaching solutions for customers
• Analyze performance and create TNI (training need) : Understanding Client Goals and identifying the Behaviors and skills that impact each KPI performance is critical to this role
• Teamwork : To join a supportive team environment where collaboration is critical to providing the best experience for our customers

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.