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Customer Service Representative (Australian Telco)
WHR Global ConsultingAlabang, Muntinlupa, National Capital Region, PH24 days ago
Job descriptionAssist in the end-to-end management of telecommunications service delivery, from order initiation to completion Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability Manage project communications and documentation using Halo PSA and other internal systems Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies Prepare and distribute project status updates, reports, and meeting summaries Assist the Project Manager in maintaining project compliance with internal standards and client SLAs Support administrative duties including scheduling, documentation control, and stakeholder follow-ups
Position Title : CSR (Dayshift - AU Telco)
Work Location : Alabang
Work Setup : Onsite
Work Schedule : Day Shift (6 : 00 AM - 3 : 00 PM Manila time)
Qualifications
- Bachelor’s degree in Project Management, Telecommunications, Business, or a related field
- Minimum 6 to 12 months experience in telco project coordination or service delivery with Australian companies
- Proficiency in Monday.com for project workflow and task management
- Experience with Halo PSA and Zoho CRM preferred
- Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
- Exceptional organizational skills and attention to detail
- Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
- Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
- Proven problem-solving abilities and a proactive mindset
Job Summary / Description
The role assists in managing the end-to-end delivery of telecommunications services for AU Telco clients. Responsible for coordinating between internal teams, vendors, and clients, maintaining project documentation, monitoring timelines, and ensuring compliance with SLAs.
Responsibilities / Duties
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Customer Service Representative • Alabang, Muntinlupa, National Capital Region, PH