Lead Technical Writer | Work From Home

About TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

At TaskUs, you're not just a Technical Writer Lead you're an architect. You'll be a strategic and customer-focused partner who will be responsible for the successful planning, execution, and delivery of projects. You will wear many hats throughout the project lifecycle, from intake and triage to communication, execution, and closure. This role requires a blend of project management expertise, excellent communication skills, and the ability to navigate complex stakeholder relationships and competing priorities.

More than just a role, it's a chance to be part of a team obsessed with excellence. You'll bring your entrepreneurial spirit and resourcefulness to the table, all fueled by a passion for making a positive difference. Accountability is your middle name; you relish the challenge of balancing client needs with operational goals, all while delivering world-class service and exceeding expectations.

Responsibilities :

Project Planning and Execution :

Develop comprehensive project plans utilizing standardized documentation templates like Work Breakdown Structures (WBS), formal agendas, and action item trackers.

Manage project documentation and ensure its completion throughout the project lifecycle.

Conduct deep-dive meetings with stakeholders and subject matter experts (SMEs) to gather information, document minutes, establish timelines, and identify action items.

Host weekly project sync meetings, documenting milestones, action items, and escalation points, and ensuring all parties are aligned.

Stakeholder Management and Communication :

Engage key stakeholders and project sponsors from project discovery to closure.

Prioritize and manage project scope, cost, and timelines while effectively managing stakeholder expectations.

Act as a communication champion, ensuring transparency and managing competing agendas among stakeholders.

Manage client relationships and expectations throughout the project lifecycle.

Process Improvement and Optimization :

Validate the workflows and processes of incoming WTS opportunities.

Collaborate with internal and external partners on process and operational improvements throughout the project cycle.

Identify and troubleshoot discrepancies in processes to ensure efficiency and effectiveness.

Conduct project closure processes and contribute to organization-wide procedure improvements using lessons learned.

Additional Responsibilities :

Manage client relationships and expectations throughout the project life cycle.

Qualifications :

Bachelor's degree or equivalent business project management experience.

3-5 years of experience in project management.

2+ years of experience in operations and / or account management, working directly with clients.

Excellent written and verbal communication skills.

Strong problem-solving skills.

Excellent attention to detail with a commitment to accuracy and quality.

Self-starter with a willingness to support and empower project teams.

Preferred Qualifications :

Relevant Business Process Outsourcing (BPO) experience.

Project Management Professional (PMP), Agile, and / or Lean Six Sigma experience and / or certifications.

International vendor management experience.

Experience building new sites or launching new geographic locations.

Advanced knowledge of email ticketing and cloud-based systems (e.g., 8x8, Aircall, Five9, Salesforce, Zendesk).

How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI : In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .