"Job Title : Operation Branch Manager / for Pasig City
Location : Metro Manila (Mall-based Outlet)
Employment Type : Full-time
Reporting To : General Manager
Job Description
The Operation Branch Manager will lead the daily operations of a cutting-edge
hologram Entertainment / Amusement outlet, delivering immersive family
experiences while driving commercial success. This role blends operational
excellence, team leadership, customer engagement, and innovation in a fast-
paced retail-entertainment environment.
Duties & Responsibilities
Operations & Customer Experience
- Oversee daily store operations, ensuring smooth execution of hologram
shows, interactive zones, and merchandise sales.
Maintain high standards of cleanliness, safety, and equipmentfunctionality.
Ensure consistent delivery of exceptional guest experiences aligned withbrand values.
Team Leadership & Development
Train, and manage store staff including cashier, utility staff, customerservice reps / operational staff, and merchandisers.
Conduct regular performance reviews and coaching sessions.Foster a culture of creativity, inclusivity, and service excellence.Sales & Marketing
Drive foot traffic and revenue through local mall activations, school tie-ups, and family packages.
Collaborate with marketing team on seasonal campaigns and promotionsMonitor inventory levels and coordinate with supply chain forreplenishment.
Financial & Compliance
Manage store budget, daily cash handling, and expense tracking.Ensure compliance with mall regulations, labor laws, and safety protocols.Prepare daily, weekly and monthly operational reports.Preferred Traits & Qualifications
Education
Graduate of any 4-year degree course.Preferred : Business Administration, Marketing, Entrepreneurship, or relatedfields.
Experience
2–5 years in retail, entertainment, hospitality, or mall-based operations.Experience in managing teams and customer-facing environments.Preferably in retail stores, hospitality business & other business with highcustomer service engagement & interactions.
Traits
Strategic thinker with hands-on leadership style.Tech-savvy and comfortable with interactive entertainment systems.Strong interpersonal and conflict-resolution skills.Creative mindset with a flair for event planning and guest engagement.Detail-oriented and compliance-conscious.Passionate about family entertainment and emerging amusement.Negotiable, depending on Skills and Experiences)"