Dispatcher (Amazon DSP)Snaphunt • Philippines

Dispatcher (Amazon DSP)

Snaphunt • Philippines

1 day ago

Job description

Key Responsibilities

Live Dispatch (On-Road Support)

Monitor active Cycle 1 routes in real time starting at 11 : 00 AM
Support drivers with access issues, delivery problems, and route questions
Coordinate rescues, sweeps, and route adjustments (in the coordination room with other dispatch)
Track late routes and proactively mitigate delays

Driver Communication

Communicate clearly and professionally with drivers via calls, texts, and chat

Reinforce Amazon safety policies and DSP SOPs

De-escalate issues and maintain calm, solutions-focused communication

Metrics & Performance

Monitor and protect key Amazon DSP metrics, including :

On-Time Delivery (OTD)

Returns

DCR / DNR

Safety and compliance flags

Identify trends that may impact performance and alert leadership

Monitor how drivers are marking packages ( reach out to the drivers that are marking incorrectly such as household member , out of drive time )

Documentation & Reporting

Document driver issues, incidents, and returns accurately

Provide end-of-shift dispatch summaries to management

Required Qualifications :

Prior Amazon DSP / FEDEX / UPS or similar dispatch experience preferred

Comfortable working midday to evening hours

Strong multitasking and decision-making skills

Excellent written and verbal communication

Reliable internet and dedicated workspace

Preferred Experience :

Amazon Flex

Chime

Support Central

Rescue and sweep coordination

Familiarity with Cycle 1 delivery flow

TECH REQUIREMENTS :

Computer - at least i5 or equivalent with 8gb RAM

Internet Speed - At least 50 MBPS Download speed

Dual monitor setup is required to ensure efficiency in managing multiple applications simultaneously.

We are offering bonuses for full-time members :

Internet

Generator

Paid time off

13th month pay

HMO

Schedule : Tuesday - Saturday 12PM - 8PM EST / / Wednesday - Saturday 1AM - 9AM PHT

Pay : ₱50K-65K monthly; we pay 13th month

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Dispatcher Amazon DSP • Philippines

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