Servicing Travel Advisor Lead

Join our Chase Travel team and shape the future of travel services. Be at the heart of innovation as you lead and inspire others. Unlock your potential for career growth and development in a fast-growing global company. Make your mark by delivering exceptional service and driving team success. Bring your expertise to a collaborative environment focused on excellence.

Job Summary:

As a Servicing Travel Advisor Lead in Chase Travel, you will lead a team of Travel Advisors within our innovative travel business. You will coach, support, and guide your team to achieve high performance and deliver seamless travel experiences. You will act as a subject matter expert, resolving issues efficiently and collaborating across departments to drive process improvements. In this role, you will have the opportunity to develop your leadership skills and contribute to a culture of excellence.

Job Responsibilities:

• Oversee day-to-day team performance and workflow, ensuring quality compliance
• Support team members by answering questions and resolving issues promptly
• Collaborate across departments to capture and communicate information for training and process improvement
• Maintain comprehensive working knowledge of all programs, tools, and systems
• Guide professional growth and performance enhancement through clear goal setting and action planning
• Conduct team meetings to share best practices and maintain high performance
• Foster an inspiring team environment with open communication and sustained quality levels

Required Qualifications, Capabilities, and Skills:

• Minimum 3 years of team lead experience
• Travel account experience, including intermediate to advanced proficiency with GDS or other technology platforms and self-booking tools
• Strong knowledge of performance metrics and customer service, with experience using customer satisfaction tools such as OSAT and NPS
• Effective analytical thinking and problem-solving skills for travel-related issues
• Initiative to learn new skills, contribute to process improvement, and deliver excellent results
• Strong communication skills, with the ability to deliver clear and compelling messages in both written and verbal forms