Telehealth Platform Support Specialist

Job Description

This is a remote position.

Schedule :

• Schedule 1 : Monday to Friday 7am to 4pm CT
• Schedule 2 : Monday to Thursday and Sunday 10pm to 7am CT
• Schedule 3 : Monday to Wednesday 2pm to 11pm / Saturday and Sunday 7am to 4pm CT
• Schedule 4 : Thursday to Monday 2pm to 11pm CT
• Schedule 5 : Tuesday to Saturday 10pm to 7am CT
• 40 hours per week with  24⁄7 coverage rotation
• Client timezone : CT (Texas)

Client Overview :

A growing healthcare technology company revolutionizing long-term care through an innovative HIPAA-compliant telehealth platform. They connect nurses, doctors, and patients across multiple nursing home facilities, expanding rapidly from initial locations to serve a broader network of care providers. The team values long-term relationships, professional growth, and maintains a collaborative, fun work environment.

Job Description :

You’ll be the frontline hero ensuring seamless healthcare delivery for nurses and doctors caring for elderly patients in nursing homes. This unique hybrid role combines your medical expertise with technical support skills, allowing you to directly impact patient care while growing your knowledge in healthcare technology and telehealth solutions. You’ll work with a supportive team that invests in your development and offers comprehensive training in medical software, telehealth platforms, and elderly care management.

Responsibilities :

Requirements

Why Join This Team?

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

Apply now. Start helping.

ZR_29599_JOB

Requirements

Medical background (RN, Medical Assistant, Medical Coder, or similar healthcare experience) Strong customer service and communication skills for working with healthcare professionals Basic IT troubleshooting abilities and comfort with technology Experience with or willingness to learn screen sharing and remote support tools HIPAA compliance knowledge or eagerness to obtain certification Proficiency in English for communicating with US-based healthcare teams Bachelor’s degree preferred Bonus if you have experience with electronic medical records or telehealth platforms It helps if you’re comfortable working in a 24⁄7 support environment with shift rotations