Director of Provider Operations

Your Mission

Own therapist supply across 33 statesreactivating dormant providers in major metros and recruiting new therapists in small and rural markets. Youll design and execute market-specific strategies that balance speed empathy and impactbecause every therapist matters.

What Youll Do

1. Market Supply Strategy (30%)

• Analyze therapist supply across 33 states broken down by metro and rural regions.
• Identify market types :
• Reactivation Markets : 20 dormant therapists ready to be re-engaged.
• Recruitment Markets :
• Hybrid Markets : Require both reactivation and recruitment.
• Build tailored strategies by market (e.g. Boston reactivation; Boise recruitment).
• Prioritize by revenue potential and fill-rate impact.

2. Relationship-Based Reactivation (30%)

3. Hyper-Targeted New Therapist Recruitment (30%)

4. BPO Dispatch Optimization (10%)

Requirements

You Bring

Ideal Background

Required Skills :

Required Experience 57 years in marketplace operations with expansion or city-launch experience. Proven success solving two-sided marketplace cold-start problems. Recruiter mindset : skilled at sourcing outreach and closing supply-side candidates. Relationship builder : empathetic communicator who can win back dormant providers. Strong market analysis and prioritization skills (ROI-driven decision-making). Experience managing BPO teams or offshore operations. Comfortable making 3050 outreach calls per day (mix of recruiting and reactivation). Ideal Background Launched 510 new cities for a major marketplace (e.g. Uber Rappi Grab). Recruited skilled professionals at scale (therapists nurses caregivers teachers). Built local partnerships (massage schools professional associations spas). Experienced in rural market recruiting (community-driven approaches). Background in wellness or healthcare marketplaces preferred.

Required Education : College Graduate

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 500 - 500