IT Desktop Support

Job Description

• Provide first-level support for desktops, laptops and peripherals (keyboard, mouse, headset, etc.).
• Troubleshoot hardware and software issues, including OS, network connectivity, and basic application errors.
• Assist in setting up new user workstations and peripheral devices according to client specifications.
• Perform routine checks on workstation performance and report abnormalities.
• Support basic VOIP and headset configurations.
• Provide Level 1 and 2 support for hardware, software, and networks issues.
• Troubleshoot Windows Server OS, Office 365, VPN, FIX, and application support to our proprietary software interfaces to our customers during 8 / 5 hours of trading.
• Respond to support tickets via email.
• Assist with onboarding / offboarding (account setup, device provisioning). Document issues and resolutions accurately.

Requirements

Requirements

AutoCAD Drafter Requirements : Bachelor’s degree in engineering, computer science, or architectural studies. Previous work experience as an AutoCAD drafter. Advanced knowledge of CAD and AutoCAD software. Advanced knowledge of mathematics, science, engineering, and architecture. Knowledge of state safety and structure regulations. Excellent technical design skills. Good communication skills. A keen eye for aesthetics and detail. Ability to project manage.