Senior Manager Operational Excellence (With Signing Bonus)

Client Company : A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position : Senior Manager Operational Excellence (With Signing Bonus)

Industry : BPO

Location : Clark Pampanga

Postal : 2023

Salary Offer : Php180,000 basic + Php20,000 allowance + Signing Bonus

Work Schedule : Shifting Schedule

Work Set Up : Work onsite

Benefits :

✨Government mandated benefits

✨13th Month Pay

✨HMO

✨Vacation Leave Credits

✨Sick Leave Credits

Job Responsibilities :

✨ Lead and oversee end-to-end process improvement and service excellence initiatives across multiple departments.

✨ Identify operational inefficiencies, conduct root cause analyses, and implement sustainable, value-driven process solutions.

✨ Leverage Lean, Six Sigma, and continuous improvement methodologies to enhance performance, efficiency, and quality.

✨ Collaborate with cross-functional teams to streamline service delivery and elevate the overall customer experience.

✨ Establish, monitor, and analyze KPIs to assess process effectiveness and track improvement outcomes.

✨ Partner with senior leadership to ensure alignment of process improvement initiatives with strategic business objectives.

✨ Coach, mentor, and develop a team of process improvement professionals to foster a culture of excellence and accountability.

✨ Prepare and present reports and dashboards that communicate progress, insights, and key success metrics to stakeholders.

Job Requirements :

✨ Open for Undergraduates

✨7+ years of experience in process improvement, service excellence, or operational excellence (BPO or shared services experience a plus).

✨With experience managing Telco and Media accounts

✨Strong background in Lean, Six Sigma, or other process optimization frameworks (Green / Black Belt) is an advantage

✨Amenable to work on a Hybrid set up

✨Can start as soon as possible

Recruitment process : Online and Face to face

✨Initial interview

✨Final interview

✨Job offer