Talent Pool Customer Service Representative

​​ About Us KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work.

Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide KITSCH i s committed to creating high-quality products that are effortless, elevated, and easy to use.

From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials.

We believe that everyone should feel confident when purchasing our products, no matter your hair type, style or budget.

​​ About the Role KITSCH is currently looking for four motivated and talented Customer Service Representatives t o join our growing Customer Support team.

You will be responsible for responding to customer service tickets, assisting customers with order related requests using Shopify connected Apps , and providing personalized information about Products and unique Beauty needs.

What will be your responsibilities?

Respond to customer service tickets via email, chat and phone in a timely and efficient manner.

Troubleshoot and resolve complex customer issues, including but not limited to shipping delays, product defects, missing packages, and payment issues.

Escalate unresolved issues to the appropriate departments and follow up until resolution.

Work closely with other Customer Service Representatives to resolve customer needs.

Maintain in-depth knowledge of our product offerings, promotions, and policies.

Provide personalized product recommendations based on customer needs and preferences.

What are we looking for in you?

Education :   High-School Diploma or equivalent Preferred : College Degree Experience :  2-3 years of experience in Customer Service .

Background : Beauty or Retail Industry (Preferred).

Required Skills Track-Record of Resolving Complex Customer Issues Customer Service Software & Tools Desired Skills Experience with Shopify Tools Experience with E-Commerce Social Media Community Management Software and Tools Soft Skills Empathy Problem-Solving Skills Customer-Oriented Skills Communication Skills About the Offer Headcount : 4 Type of Contract : Full-Time Contract Duration : 4-5 Months Start Date Training : October 1st Work : October 15th Modality : Remote Competitive Pay : $550 / Monthly Our Values 💡 Intuitive – Proactive Problem Solver :  We’re proactive, not reactive.

When something doesn’t feel right, we pause, speak up, and fix it with honesty and integrity.

🎯 Takes Pride in Our Work – Accountability :  We own our work with pride.

On-time delivery, thoughtful processes, and team-wide trust lead to great outcomes.

🧹 Willingness to Sweep the Floors – Humble and Inclusive :  We lead with humility and support.

No task is too small, and no voice too quiet.

Everyone belongs.

A dynamic team An open mind for new ideas Growth… growth and some more growth!

Do you want to be part of our team?

We look forward to your application!

• KITSCH LLC is an equal opportunity employer.

We are committed to work in an environment that supports, inspires, and respects all individuals and recruits on merit-based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

Powered by JazzHR