Call Center Reservations Supervisor - Cebu City

Position : Reservations Supervisor (Cebu) | Onsite

Work Setup : Onsite in Cebu City

Shift : No Fixed Schedule

Benefits :

Upon regularization :

10 Vacation Leaves (VL)

10 Sick Leaves (SL)

5 Emergency Leaves (EL)

HMO Health Insurance starting on the 4th month (coverage for the employee plus one free dependent)

Requirements :

Bachelor's degree in Business Administration, Hospitality, or a related field

Minimum of 3 years experience in reservations, customer service, or within a call center environment

At least 2 years in a supervisory role

Experience with GDS systems

Sales experience

Previous employment in the BPO industry

Responsibilities :

Team Leadership : Manage and supervise the reservations team, conduct daily briefings, and facilitate training sessions

Operations Management : Oversee daily reservation activities, including responding to inbound calls for inquiries, bookings, modifications, and cancellations

Customer Service : Deliver prompt and accurate assistance to guests inquiries, complaints, and requests, ensuring a high standard of service

Performance Monitoring : Track team productivity, ensure adherence to service standards, and maintain overall quality to meet performance goals