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Senior Operations Manager

Senior Operations Manager

Sysgen RPO, Inc.Taguig, Metro Manila, Philippines
11 days ago
Job description

Work Location : Taguig 3X onsite

Schedule : Afternoon Shift

Senior Operations Manager

Skilled in Google Advertisement / Google Ads + Digital Marketing

Operation + Stakeholder Management and will oversee 150-200 headcounts

As the Senior Manager for this team, you will be responsible for managing a team of digital marketing experts focused on delivering a comprehensive suite of advertising solutions across YouTube, Google and other platforms.

Tasks

  • Lead a global team of digital marketing associates, team lead and managers delivering campaign implementation related services
  • Provide leadership at a site and program level, represent the workflow in various forums and demonstrate strong thought leadership
  • Develop strong relationships with key client stakeholders, support them through various strategic initiatives and provide trusted, actionable insights
  • Provide regular coaching and mentoring to managers and team leaders, hold frequent skip sessions with teams to guide and motivate them to elevate their performance
  • Ideate and lead cross-functional and cross-site projects that positively impact productivity, quality, CX and other parameters, Identify and drive common scalable efficiencies across programs
  • Handle multiple complex responsibilities in a fast-paced environment with excellent communication and leadership skills
  • Deep dive, create RCA’s and develop remediation strategies for DSAT’s, escalations and / or makegoods, act as POC during exigencies
  • Manage great customer experience throughout the customer journey and continue to look for opportunities and build capabilities to better serve our customers
  • Ensure seamless assimilation for any new product / processes changes and ensure proactive SLA management
  • Maintain rigorous performance standards while espousing GOC values and policies

Minimum Qualifications

  • Excellent understanding of Google Ads ecosystem including campaign trafficking, optimization or troubleshooting of Search, Display and Video campaigns
  • Deep knowledge of various online advertising campaigns and pricing models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and / or Cost Per Acquisition)
  • Minimum 12-15 years of IT / BPO / ITES and >

    • 7 years of digital advertising industry experience

  • Supervisory experience of managing large teams is mandatory, exposure as manager of managers is preferred
  • Strong experience in client relationship and team management
  • Excellent proficiency in English communication - both written and oral and exceptional interpersonal skills
  • Ability to quickly identify and provide recommendations on issues
  • Ability to develop and maintain relationships with key partners
  • Excellent organizational and time management skills
  • Proven ability to manage multiple projects and tasks simultaneously

    • Send CVs for screening!

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    Operation Manager • Taguig, Metro Manila, Philippines