Senior Computer Engineer Level 3
Job Type : Full-Time
Work Hours : Monday to Friday, 9 : 00 AM to 5 : 30 PM Eastern Time, with a 30-minute break
Salary : $1,500 per month
Job Overview :
We are seeking a highly skilled Senior Computer Engineer (Level 3 Network Engineer) to join our team in a full-time, remote capacity. This role is ideal for an IT professional with a passion for solving complex technical challenges, supporting diverse client needs, and driving innovation in a collaborative environment.
As a Senior Computer Engineer, you will be responsible for diagnosing and resolving advanced IT issues, managing client networks and infrastructures, and implementing secure and effective technical solutions. This long-term role offers excellent opportunities for growth, continuous learning, and career advancement in a supportive and dynamic team setting.
Key Responsibilities :
- Provide professional English verbal and written communication to clients.
- Multi-task effectively while prioritizing service requests.
- Diagnose and resolve Level 3 IT issues promptly and accurately.
- Manage client networks, systems, and technical infrastructures.
- Maintain detailed documentation of tasks within the ticketing system.
- Implement technical solutions and ensure alignment with best practices.
- Stay current with emerging technologies and cybersecurity standards.
Qualifications :
At least 3 years of relevant Level 2 technical experienceExperience with MSP tools such as ConnectWise, Bitdefender, etc.Experience with ticketing software like Zendesk, JIRA, etc.Strong documentation skillsStrong passion for IT and helping peopleClear English verbal and written communication skillsProficiency in Microsoft technologies such as Office 365, Microsoft AD, Exchange, and Windows ServerStrong understanding of network protocols (TCP / IP, VPN, DNS, DHCP)Solid knowledge of cybersecurity best practicesExperience with networking solutions such as SonicWall, pfSense, Sophos Firewalls, and VPNExperience with cloud platforms such as Microsoft Azure or AWSExperience supporting Windows 10, Windows 11, Server 2012, and Server 2019Experience providing Microsoft Office Suite end-user supportExperience with administration and support of Office 365Experience managing user accounts via Active DirectoryTechnical Requirements :
A reliable, high-speed, hard-wired internet connection.A dedicated Windows 10 / 11 Professional Edition PC (not shared with others).A noise-canceling headset for clear communication.Note : An NBI or police clearance will be required upon acceptance of the job offer.