Senior Technical Support Engineer

VBPCebu City, Cebu, PH

3 days ago

Job type

Quick Apply

Job description

Overview of the Role

The Senior Technical Support Engineer at VBP represents the pinnacle of technical expertise within VBP's Support Services organization. As a subject matter expert and technical leader, you will drive complex problem resolution while shaping the future of Microsoft's support organization through mentorship, process improvement, and strategic customer engagement.

Main duties include :

Technical Leadership & Problem Resolution : Handle complex issues in enterprise cloud ecosystems (Azure, Microsoft 365, Dynamics 365, Power Platform), conduct root cause analysis, and develop troubleshooting methodologies. Act as the incident commander during high-severity outages impacting mission-critical operations.
Leadership & Mentoring : Lead & mentor level 1-3 support engineers, deliver training, and establish best practices for quality control & standards.
Strategic Customer Engagement : Manage top-tier enterprise accounts, provide technical advisory services, and lead the resolution of escalations requiring executive-level involvement.
Process Improvement : Optimise support processes, provide product feedback, and develop automation tools & diagnostic utilities.

Requirements

achelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent technical field.

7+ years of enterprise technical support experience, 4+ years in advanced support, and 2+ years of leadership / mentoring experience.

Proficiency in Microsoft Azure, Microsoft 365, hybrid cloud architectures, scripting (PowerShell, Azure CLI), network troubleshooting, and security frameworks.

Core certifications include :

MS Certified : Azure Solutions Architect Expert (AZ-305)

MS 365 Certified : Administrator Expert (MS-102)

MS Certified : Azure Administrator Associate (AZ-104).

Additional certifications are highly recommended :

MS Certified : Azure Security Engineer Associate (AZ-500)

MS Certified : DevOps Engineer Expert (AZ-400)

MS 365 : Teams Administration Associate (MS-700)

MS 365 : Messaging Administrator Associate (MS-203)

MS Certified : Identity & Access Administrator Associate (SC-300)

MS Certified : Security Operations Analyst Associate (SC-200)

MS Certified : Information Protection Administrator Associate (SC-400)

Exceptional communication skills with the ability to present to technical and executive audiences.

Strategic thinking and the ability to translate technical challenges into business solutions.

Benefits

Competitive salary and performance-based bonus opportunities

500K per incident HMO coverage + Dental & Optical benefits

2-week paid Christmas vacation

Referral bonuses

Opportunities for professional development and career advancement

Supportive and collaborative work environment

Fixed Schedule of Mon-Fri from 7 AM to 4 PM

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Technical Support • Cebu City, Cebu, PH

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