Customer Service Associate (Cargo & Logistics)

A 50 year old Japanese company expanded their business in the Philippines. This company is popular for leading the railway, the logistics, import, export, shipping, trading and more business in Japan. Due to its success, this firm opened its office in Manila to serve the globe.

Position : Customer Service Associate (Cargo & Logistics)

Salary : Php 18,000 to Php30,000 (Fixed Dayshift)

Type of Job : Calls and Emails

Account : Local or Asian Account

Company Industry : Japanese Shipping and Cargo Firm

Work Location : Laguna

Work Schedule : Fixed Day shift (8am to 5pm only)

• this is not shifting

Work Set Up : Onsite in Laguna

Who is qualified?

Bachelors Degree holder of any course , open to undergraduate

1 year experience in CSR

This is an urgent hiring : Heads required is 4

Willing to undergo training

Willing to work using emails and calls with customers

This is not “complaint line” this is more on order management

What are the duties of the job?

Guide customer on how to place an order

Answer inquiries about logistics rate, timeline and shipping

Answer customers via email, Chat and phone calls

Use Tagalog and English based on Customer preferences

Update customers regarding their ongoing orders

Help customer place an order once decided

Double check if customer requirements are compliant with PEZA

How is the recruitment process?

This is 1 day hiring. First and final interview done by the Site

Manager and you will get to know the result within the day.