Learning and Development Head

Be part of a leading financial institution.

Learning and Development Head

Department – Unit : Human Resources

Responsibilities

The job holder is expected to develop, facilitate and evaluate corporate (in-house and out-sourced) learning programs for the company. S / he will manage the whole training cycle from TNA, training delivery, training metrics management, evaluation and post-reviews.

The position is responsible for developing, managing and administering performance management, VMV & strategies cascade, online e-learning, leadership and management development programs and talent management program of the country.

Span of Control

Corporate Learning and Development Officers

Requirements

• Bachelor's degree in Behavioral Science / Psychology or related discipline.
• At least 8 years solid experience as a Training Head / Manager managing :
• Whole training cycle from TNA, curriculum development, vendor management, training delivery, training metrics management, evaluation and post-reviews (at least level 2).
• Budget and expense management & monitoring.
• Performance management process using balance scorecard.
• Organization wide learning initiatives using various channels e.g. eLearn, webinar, etc.
• Competency analysis, developing and facilitating soft skills, behavioral, functional & technical programs.
• Creating management development initiatives & curriculum i.e. leadership courses / programs, management development programs to equip People Managers and Senior Leaders.
• Creating interventions and programs to address individual competency & performance gaps, increase organizational effectiveness and other change management initiatives.
• Proven experience in implementing talent development programs i.e. management training program, career development programs & succession planning programs.
• Hands-on experience automating performance management manual process and incorporating it in HRIS.
• Proven experience in policy making, business partnering / account management, project management, MID & analytics and process improvement is a must.
• Experience in other HR functions such as employee engagement, talent acquisition, compensation & benefits and organizational development is preferred.
• At least 5 years in managing team or managing work groups.
• Above average facilitation skills.
• Excellent oral and written communication skills in English, concise and clear speech, no glaring grammatical errors.
• Certification from SGV-DDI, Ateneo CLCI, or other known training institutions in developing, facilitating and evaluating training programs is an advantage.
• Experience in a Bank / Credit Card Company or experience in handling a credit card / financial account / program from a Call Center or BPO set-up is an advantage.
• Strong working knowledge of MS Word, Excel, and PowerPoint. Familiarity with other software application packages such as MS Access, MS Visio or MS Project is an advantage.
• Capable of working well under pressure. With high regard for quality and attentiveness to details. Excellent professional demeanor, strong communication skills (verbal and written) and above average facilitation skills.
• People-oriented, highly analytical : Innovative & resourceful. Results driven and motivated.

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Metrobank – Consumer Business Sector

6778 Ayala Avenue, Makati City

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