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ENGINEER, NETWORK OPERATIONS
ENGINEER, NETWORK OPERATIONSQualfon • Cebu City, Cebu, PH
ENGINEER, NETWORK OPERATIONS

ENGINEER, NETWORK OPERATIONS

Qualfon • Cebu City, Cebu, PH
30+ days ago
Job description

Job Summary

Responsibility:

Monitor and Maintain the global infrastructure to analyze the problems, implement the troubleshooting, incident reaction on the system and communicate with stakeholder for a better resolution to meet the business goals or objectives.

Area of expertise (Skills)

Primary Functions:

  • Understand the NOC tools functionalities to understand and acknowledge alerts.
  • Incident response and resolution on ITSM tools quality of service reporting
  • Performance reporting and improvement recommendations over day to day incidents alerts
  • Service Provider portal management and follow-up for root cause analysis
  • Supervise a 24x7 Network Operation Center’s (NOC) shift operation and personnel;
  • Update and maintain documentation associated with processes and procedures.
  • Continuously improve and develop systems to proactively monitor the infrastructure we manage.
  • Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues

Other Skills and Experiences (Min)

  • Knowledge in Network concepts; server computing, telecom technologies
  • Understanding of TCP/IP and QOS in the LAN, WAN and WLAN
  • Understands LAN (Layer 2), WAN (Layer 3), networking protocols and technologies including switching, routing, and security
  • Intermediate on Windows Server Technology
  • Intermediate on Storage Technology
  • With 1+ year of experience in managing NOC environment.
  • Excellent verbal and written communication skills
  • Self-motivated

Education

Bachelor DegreeBenefitsWe offer competitive pay and benefit packages along with many other perks:, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs
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ENGINEER, NETWORK OPERATIONS • Cebu City, Cebu, PH

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