Technical Lead | Dayshift

ZigZag is looking for a Technical Lead to join our team!

About the Client

Our client was built as a full service agency delivering digital marketing, websites, systems, and execution for Australian businesses. Over time, the business expanded into building its own internal tools to solve the operational and delivery challenges faced by both clients and agencies.

From this work, two platforms emerged :

• CanTicket – a SaaS platform designed to coordinate work, manage delivery, track tasks, and remove operational chaos from service based businesses.
• Candid Connect – a marketing and CRM platform that enables businesses to manage leads, campaigns, automation, and communication in one system.

Together, these form an integrated ecosystem designed to help businesses operate with clarity, execute consistently, and scale sustainably.

Core success metrics (post probation)

1. Delivery and milestones

The Technical Lead is accountable for achieving and maintaining predictable delivery.

Measured by :

Expected outcome :

2. Developer performance and efficiency

The Technical Lead is responsible for improving the output of all developers .

Measured by :

Expected outcome :

Below are clear, measurable success metrics you can append to the Technical Lead job spec. They are written for post probation assessment and tie delivery to commercial outcomes , not just activity.

3. Documentation and IP protection

The Technical Lead must remove single points of failure.

Measured by :

Expected outcome :

4. Operational independence from founder

A critical metric.

Measured by :

Expected outcome :

5. Commercial and profit aligned performance

The Technical Lead is expected to understand the commercial impact of technical decisions.

Measured by :

Expected outcome :

Where applicable, performance based incentives may be tied to :

6. Cross team collaboration

Measured by :

Expected outcome :

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

By submitting this application, you acknowledge that you have read and agree with the company’s .