Mandarin HR Helpdesk

BENEFITS : Regular Upon Hire

Medical, Gym

Education Support

Loans and Dental Allowance

Government Mandated benefits

Shuttle Services JOB DETAILS : COMPANY PROFILE : The company is a multinational IT Company and a trusted manufacturer of hard disk and storage devices.

Position : Mandarin HR Helpdesk

Location : Laguna

Salary : Php 65,000 - Php 75,000 ALL BASIC

Schedule : Dayshift (9 : 00 AM TO 6 : 00 PM)

Benefits : Regular Upon Hire, Medical, Gym, Education Support, Loans and Dental Allowance, Government Mandated benefits, Shuttle Services

Requirements :

Proficient in Mandarin and English

Experience assisting customers on phone and live chat, email, social media and web form submissions

Preferably Filipino-Chinese or fresh graduates or someone with CSR background

Amenable to work in Laguna

Duties :

Responsible to answer emails and chat regarding Payrolls and HR role

Provide solutions inquiries of employees of these companies located abroad

Responding via email if the inquiry is basic

Coordinate with employees of head office located in China

Updating employee file such as new address or marital status

Respond to internal employee concerns via email and calls

Answer calls from internal employees during office hours

Listen to global employees and give solutions to their concerns

Explain and record disputes to salary

Refresh employees regarding signed agreement

Collect and approve employees leaves and absences

Recruitment Process :

Initial Interview

Language Assessment

Final Interview