Prepare collection reporting for portfolio of associations
- Execute Delinquency Process in software system for assigned portfolio
- Review of Delinquency Maintenance module in software system for credit & zero balance accounts
- Prepare lien documentation per collection policies
- Release liens for accounts that balances are paid
- Prepare accounts for legal referral to attorney offices
- Correspond with attorneys regarding payments received / open accounts as needed
- Correspond with residents regarding account balances
- Correspond with site teams regarding delinquent accounts
- Post legal payments in VMS & maintain proper check back-up
o Maintain organized back-up
Establish and monitor payment plans for assigned portfolioOther tasks / projects as outlined by department leaderDaily Workflow of Collection Specialist :
Review new correspondences (emails & voicemails) and provide responses within 24 business hoursDaily review of Delinquency Maintenance detail to close credit & zero balance accountsPost any received legal payments, code for deposit & create backup documentation for each depositCorrespond with association for lien & / or legal approval accounts recommendedUpdate collection tracker with date of process & order #s for processed items upon completion of chargeapplication in software system
Prepare any approved liens for recordingPrepare any approved accounts for legal referralMonthly review of monitored payment plansMonthly confirmation of legal accounts with onsite / attorneyQualifications :
Good English communication skills both written and verbal
A / R or Collections experience in any industries
Can work during the night shift
Can start on November 3
This is a full time role
Up to $6 / hr
US time zone