Spanish Bilingual CSR
TASQ Staffing SolutionsTaguig, Metro Manila, Philippines30+ days ago
Job descriptionFlexible with work schedule and arrangement Willing to work in McKinley Hill, Taguig Willing to work on a shifting schedule Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Interact with customer service team and perform moderately complex customer support tasks Manage risk by following all policies and procedures and staying abreast of changes to them Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed Receive direction from customer service supervisor and escalate non-routine questions
Required Qualifications :
- 2+ years of Customer Service, Financial Services or Contact Center experience
- 2+ years of Spanish Bilingual Customer Service Representative experience
- Must have completed 2nd year College level
Job Expectations :
Job Highlights :
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Csr Spanish Bilingual • Taguig, Metro Manila, Philippines