Spanish Bilingual CSRTASQ Staffing Solutions • Taguig, Metro Manila, Philippines

Spanish Bilingual CSR

TASQ Staffing Solutions • Taguig, Metro Manila, Philippines

30+ days ago

Job description

Required Qualifications :

2+ years of Customer Service, Financial Services or Contact Center experience
2+ years of Spanish Bilingual Customer Service Representative experience
Must have completed 2nd year College level

Job Expectations :

Flexible with work schedule and arrangement

Willing to work in McKinley Hill, Taguig

Willing to work on a shifting schedule

Job Highlights :

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Interact with customer service team and perform moderately complex customer support tasks

Manage risk by following all policies and procedures and staying abreast of changes to them

Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

Receive direction from customer service supervisor and escalate non-routine questions

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Csr • Taguig, Metro Manila, Philippines

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