Carrier Coverage Representative

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values : curiosity, clarity, results, commitment, and teamwork.Loadsmart is expanding its Carrier Coverage team, and we’re looking for a driven Carrier Coverage Representative to help secure reliable carrier capacity for customer freight. This role is the primary point of contact for trucking companies and owner-operators, handling inbound and outbound phone calls, emails, and web chat to book shipments and support our growing carrier network.The ideal candidate thrives in a fast-paced, high-volume environment, is detail-oriented, and brings a strong customer-service mindset to every carrier interaction. DEPARTMENT :   Carrier Procurement LOCATION : Philippines

WHAT YOU GET TO DO :

• Respond to inbound calls and emails from carriers looking to book available freight
• Make outbound calls to source carrier capacity for open loads
• Negotiate rates, transit times, and service expectations
• Vet carriers for compliance, including insurance, authority, safety, and onboarding requirements
• Book carriers on shipments and confirm all load details accurately
• Maintain and update carrier and load information within the TMS
• Clearly communicate pickup, delivery, and load requirements
• Partner with sales and operations teams to ensure timely load coverage
• Monitor coverage status and proactively address capacity gaps
• Deliver timely, professional support to carrier partners
• Promote Loadsmart’s online platform to carriers and drivers for booking, communication, and tracking

REQUIRED QUALIFICATIONS :

WORKING AT LOADSMART :