Senior Director of People and Culture (BPO Hr Director)

Job Description, Roles and Responsibilities

Senior Director, People & Culture

Department : People & Culture

Reports to : VP for People & Culture

Location : Iloilo / Cebu, Philippines

Employment Type : Full-Time, graveyard shift

About XtendOps Senior Director, People & Culture

The Senior People & Culture Director is a key strategic and operational leader, responsible for overseeing the full spectrum of HR and Talent Acquisition functions. This includes driving people and talent strategies, managing workforce planning and recruitment, leading employee engagement, and overseeing compliance and compensation. The role ensures that HR and TA functions align with XtendOps’ growth goals, organizational culture, and values. The director will lead cross-functional teams and initiatives to deliver high-impact outcomes in hiring, retention, engagement, and people development.

Key Duties

Strategic People & Talent Leadership

Develop and execute integrated HR and recruitment strategies aligned with XtendOps’ mission, vision, and business goals.

Serve as a key advisor to the executive team on all people and talent-related matters.

Lead strategic workforce planning and organizational design, ensuring alignment with business growth and market conditions.

HR Operations & Compliance

Oversee end-to-end HR operations including onboarding, offboarding, records management, and HR systems.

Ensure compliance with Philippine labor laws and regulations (DOLE, SSS, Pag-IBIG, etc.).

Handle employee relations, grievances, and disciplinary actions with fairness and consistency.

Talent Acquisition Strategy

Own and drive the full-cycle recruitment process for all levels, including high-volume and executive hiring.

Build and maintain talent pipelines for critical and leadership roles.

Collaborate with stakeholders to forecast hiring needs and deliver scalable, timely hiring solutions.

Market Intelligence & Talent Insights

Maintain a competitive intelligence database of BPO talent, including compensation benchmarks, competitor talent movements, emerging talent pools, and location trends.

Provide regular reports and data-driven insights to business leaders to support strategic workforce planning.

Culture, Engagement, & Change Management

Design and lead employee engagement programs that foster a high-performance, inclusive culture.

Support organizational change initiatives with strong HR and recruitment frameworks.

Drive DEI, wellness, and belonging programs across the organization.

Total Rewards & Compensation

Design competitive compensation and incentive plans based on industry benchmarks.

Oversee benefits management, salary reviews, and annual bonus cycles in coordination with Finance

Employer Branding & Social Engagement

Develop and execute strategies to strengthen XtendOps’ employer brand across platforms

Partner with Marketing, affiliates, and sourcing vendors to enhance candidate attraction

Data, Insights & Process Improvement

Analyze and report on HR and TA metrics (turnover, time-to-fill, engagement, etc.) to inform decisions.

Lead continuous improvement efforts in recruitment, onboarding, and HR practices.

Maintain competitive talent intelligence, including market benchmarks and location trends.

Team Leadership

Manage and develop high-performing Human Resources and Taleny Acquisition teams.

Promote accountability, innovation, and professional growth across both functions.

Key Competencies

Proven strategic leadership in both Human Resources and Talent Acquisition

Strong stakeholder management and executive communication

Deep knowledge of Philippine labor law, HR best practices, and BPO talent trends

Expertise in employee engagement, culture-building, and change management

Strong analytical and data-driven decision-making skills

Proficiency in employer branding, ATS / HRIS systems, and recruitment marketing

High level of professional integrity and discretion, with a strong commitment to confidentiality, ethical recruitment practices, and compliance with labor laws and company policies

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