Service Field Trainer

Purpose

To deliver, plan, and continuously improve effective and safe training that develops the competence of field operatives and stakeholders, translating technical knowledge into practical learning, supporting business needs, and promoting a strong service and safety culture.

Responsibilities and key activities

Training delivery

• Train proactively and coach field operatives in the Training Center and/or on site
• Conduct trainings to develop the competences of non-technical people who need to understand technical topics in their work
• Seek and experiment new learning methods in the trainings
• Can deliver most sessions effectively, manages the training environment well, communicates objectives clearly, encourages participants and ensures learning outcomes are achieved.

Training planning and recording

• Participate in the training planning and training catalogue creation
• Have own trainings created and all training records (participants, results, materials) updated in Workday Learning.
• Incorporating feedback from stakeholders outside the training environments into training delivery / training planning

Localization of technical documents and training materials

• Localize global instructions and training content to match the local needs (incl. translation, proof-reading)
• Maintain and proof-read the translation of Containment and Retrofit letters and product related documentation (AM, AS, ASG)

Communication

• Ensure changes to codes, methods, products and training materials are communicated to the Field operatives and part-time Field Trainers.
• Take part in field reference groups to gather and share information

Competence development

• Support competence development surveys, assessments and other ways to find out the competence development needs
• Support and actively participate in new employee induction, site inspections and audits
• Be a role model for service mindset
• Uses feedback forms and test scores to assess and improve delivery quality

Safety and assessment

• Be a role model for safety
• Participate in the incident or severe near miss investigations together with the Safety Manager
• Is capable to observe risky methods in use and able to act accordingly to remove the risk
• Observe and evaluate safety and method passport assessments

Own professional development

• Regularly attend Train-the-Trainer courses on new products, solutions and methods organized by global/area functions
• Have up-to-date knowledge on new products, solutions and methods as well as safety risks and recent incidents on own knowledge area
• Develop own training skills and knowledge on new learning methods
• Do commissioning and troubleshooting in the field to keep own knowledge and skills in a good level
• Be active in the professional networks for best practice sharing and latest developments at KONE and in the industry
• Be an active participant in the trainer’s communities
• Understand business, have knowledge of what KONE and the field operatives need from the training
• Embrace feedback by being open to it, while offer honest feedback to the participant and their line manager, along with suggestions for development

Key Requirements

• Bachelor's degree in electrical or mechanical engineering
• New grads are welcome and open for 1-3 year experience in similar industry (e.g. engineering, equipment installation or maintenance, technical training etc.)
• Understanding of data connectivity in the building and to the cloud
• Strong skills in using most current technology
• Good English and Filipino communication skills
• Good communication and interpersonal skills
• Willing to travel
• Flexibility
• Safety and customer service mindset

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