Data Center Site Operations Specialist (ST Telemedia GDC)

Description

Manages and services large scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying to STT GDC GDCO policies and standards.

STT GDC Philippines is a joint venture between Globe, Ayala and STT GDC.

ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered in Singapore. With a global platform of data centres in the world’s major business markets of over 170 facilities across Singapore, the UK, India, China, Thailand, South Korea, Indonesia, Japan and the Philippines, STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers’ current and future colocation needs.

Responsibilities

Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.

Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, respond & perform remote requests within SLA.

Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.

Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.

Implements best in class DC operations based on ITIL and industry practices.

Delivers ITIL compliance process conformance for incident, problem and change management.

Ensures effective implementations of safety, security and customer support policy and procedures.

Coordinates and provides support to contractors and vendors as well as inspecting completed work.

Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.

Participates and supports internal and external audits for internal stakeholders and customers.

Generates accurate and regular reports when required.

Any other duties or project as assigned by the management.

Academic Qualifications

Certificate or Diploma in IT / Computing / Electrical / Mechanical Engineering or related field

Professional Qualifications & Training

Technical Training Certifications , Network Certifications or equivalent

Professional Background

At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering

Possess general knowledge of M&E and Network Critical Infrastructure

Good knowledge in M&E and building facilities related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network

structure cabling, Security, etc.

Meticulous team player with the ability to work under pressure in a fast-paced environment

Language Proficiencies

English - spoken and written

Other Preferred Skill Sets

Possess relevant facilities management and / or data center related certifications, such as ITIL, PMP, Uptime Institute and TIA-942

Familiar with certifications standards, such as ISO 20000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942

Good contractor management and collaboration skills to works with cross functional teams

Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessa ry

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed

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