Production & Customer Support Coordinator - 16139

Production & Customer Support Coordinator

Client : Confidential |  Location : Remote |  Employment Type : Full-Time

Salary Range : Competitive, based on experience

About the Company

Our client is a fast-growing digital marketplace dedicated to connecting buyers and sellers in a niche performance industry. The team is passionate about excellence, presentation, and delivering best-in-class service to its community. Every listing and customer interaction reflects a deep commitment to quality, integrity, and attention to detail.

If you’re someone who thrives at the intersection of creativity, organization, and customer experience — this is an opportunity to join a high-energy team that values professionalism, collaboration, and pride in craftsmanship.

The Role

We’re seeking a Production & Customer Support Coordinator to manage the daily flow of listings, advertisements, and digital campaigns while ensuring a consistent, high-quality presentation across all channels. This role blends operational precision with customer-facing service — perfect for someone who enjoys balancing structure, creativity, and meaningful client interactions.

What You’ll Do

Review and approve listings, advertisements, and scheduled posts for quality and consistency.

Coordinate production timelines and ensure all listings and promotions stay on schedule.

Provide responsive, professional support via email, live chat, phone, and social media .

Manage subscription requests, renewals, and cancellations accurately and efficiently.

Troubleshoot account, listing, and payment issues with clarity and patience.

Process refunds or adjustments in accordance with company policies.

Maintain up-to-date knowledge of platform features, services, and policies.

Support data management by updating and formatting internal listing databases.

Communicate user feedback and recurring issues to the operations and development teams.

Assist in marketing and promotional activities, including seasonal events and feature launches.

What You Bring

Must-Have Skills

2+ years of customer service or operations experience, preferably in e-commerce or digital marketplace environments.

Excellent written and verbal communication skills.

Exceptional organization and attention to detail.

Tech-savvy and quick to learn new tools, platforms, and workflows.

Naturally curious and eager to learn about new industries and products.

Bonus Points For

Experience using CRM systems such as Airtable, HubSpot, or OpenPhone.

Familiarity with AI tools or automation platforms (e.g., Make, ChatGPT, Perplexity, Claude).

Knowledge of niche marketplaces or industry-specific listing processes.

Experience managing or moderating social media accounts .

Why You’ll Love Working Here

Be part of something special : Help elevate a growing digital brand that values excellence and creativity.

Make an impact : Your precision and empathy will directly shape customer satisfaction and brand reputation.

Flexible & remote : Work from anywhere in a culture built on trust and accountability.

Growth-oriented : Join a team that invests in your development and encourages innovation.

Community connection : Collaborate with passionate professionals and industry leaders nationwide.

Preferred Attributes

Calm and empathetic under pressure.

Proactive communicator who anticipates needs before they arise.

Fast learner with strong technical instincts.

Self-motivated and dependable in remote settings.

Dedicated to delivering exceptional service and results.