Business Transformation Director

POSITION TITLE : Business Transformation Director

WORK LOCATION : Sibulan, Negros Oriental (Must be willing to relocate)

WORK SETUP : Onsite, Rotating Shift

REPORTS TO : Executive Leadership

EMPLOYMENT TYPE : Full Time, Senior Leadership Role

REQUIRED QUALIFICATIONS :

– Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered.

– 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.

– Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.

– Hands-on experience with RPA platforms and digital automation technologies.

– Deep understanding of AI technologies such as machine learning, NLP, and data science.

– Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).

– Experience working in BPO or shared services environments.

– Excellent communication and stakeholder management skills with the ability to influence at C-level.

PREFERRED QUALIFICATIONS :

– Lean Six Sigma (Black Belt) or Agile certification.

– Experience implementing emerging technologies in customer operations.

– Exposure to behavioral science, organizational psychology, or culture change initiatives.

– Track record of innovation in customer experience and service delivery.

– Experience working with global platforms and tools such as : Northridge (Loan System), LPC (Lease System), NICE (Call Center Platform), Call Miner (Quality Assurance System), ClickUp (Work Management), and FiServ (Card Operations)

SOFT SKILLS & LEADERSHIP QUALITIES :

– Strategic thinker and visionary leader

– High adaptability to change and ambiguity

– Strong decision-making and analytical skills

– Excellent mentoring, coaching, and people development abilities

– Energetic, forward-thinking, and results-oriented

KEY RESPONSIBILITIES :

– Strategize, lead, and oversee business transformation programs aligned with long-term company goals.

– Build a new transformation department, including structure, team development, and governance models.

– Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.

– Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.

– Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.

– Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.

– Monitor performance and success metrics using data analytics, KPIs, and predictive insights.

– Foster stakeholder engagement and change adoption at all organizational levels.

– Promote innovation and behavioral science strategies to support cultural and organizational transformation.

– Identify, evaluate, and mitigate risks associated with transformation initiatives.