FOR POOLING ONLY - BACOLOD - Player Engagement Agent (gaming and non-voice)

PLEASE NOTE THAT THIS IS ONLY FOR POOLING PURPOSES. WE WILL CONTINUE TO PROCESS APPLICATIONS ONCE OUR BACOLOD-BASED HIRING REQUIREMENTS HAVE BEEN CONFIRMED.

• New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. The temporary onboarding and training venue is ESJ Building, Bacolod City, 6100, Negros Occidental.

However, please note that all team members are expected to report onsite based on business needs (client visits, company events, project-specific needs, etc.)

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions : from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 🚀🔥

What are we looking for? Our PE Agent has a knack for the following skills :

Communication :

Analytics :

Leadership :

Business :

Requirements

You'd be a great fit for this role if you have :

Nice-to-haves :

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits :

Phases of our recruitment journey :

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at  https : / / www.keywordsstudios.com / en / applicant-privacy-notice .

Role Information : EN

Studio : Keywords Studios

Location : Asia Pacific, Philippines

Area of Work : Player Engagement

Service : Engage

Employment Type : Permanent

Working Pattern : Hybrid