Senior Workspace Experience Enabler

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

ROLE AND RESPONSIBILITIES

OVERALL ROLE

Workspace Experience Enabler will be part of the Workplace Team to breed Customer-Centric Experience for the occupants of their assigned portfolio. This individual is the go-to person to provide outstanding Experience in the Workplace.

The role acts as an embedded point of contact for the JPMC Global Real Estate (GRE) team regarding Workplace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

DUTIES & RESPONSIBILITIES

Experience Enabler

Conduct floor walk daily and report defects

Nudge and educate employee behaviour and share ideas to improve working environment

Liaise and collaborate with Workplace Delivery and Technical team for issues resolution

Ensure seamless consistent level of service is provided at every user touchpoint.

Communicate scheduled activities including Preventative Maintenance Planned Cleaning to LOBs

Ensure that the meeting rooms / social spaces are in ready-to-use condition and office equipment is in good working condition

Responsible to consolidate and respond to all feedback responses and Work Orders

Collect utilisation data for Social spaces

Acts as basic counsel regarding space needs / options as per Workplace Standards

Conduct building tours and engage with internal / external stakeholder highlighting workspace. Delight Program

Brainstorm event ideas to drive the understanding of GRE workplace goals

Support with monthly workspace events.

Ask the Monthly Poll question. Assess evaluate and summarise event for lessons learnt

Publish Quarterly Community Newsletter to connect closely with our employees Client / Stakeholder Management (in support of the Workplace Lead)

Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved

Deliver an exceptional quality of service to the Client and comply with all requirements of the Client to meet or exceed Key Performance Indicators

Actively recover feedback from the end user

Through the service level agreement (SLA) the team is guided with the proper metrics in closing occupants issues and concerns

CANDIDATE SPECIFICATION : KEY SELECTION CRITERIA

Ideal Experience

With 5 to 8 years experience preferably Supervisory level in Hospitality / Events Management / Sales and Marketing

Able to adapt in a fast-paced working environment and versatile in meeting clients changing needs and requirements

Strong analytical organization and administration skills

An added benefit would be a Bachelors degree in hotel and restaurant management facilities management building business or other related field; however this is not a must.

Fluent in English and Proficiency with Microsoft Office

Must be customer focused and proactive in establishing customer relationships

Proven ability to function effectively as part of a team

Ability to effectively communicate and interact with all levels of people

Critical Competencies for Success (with corresponding I am JLL behaviours)

Client Focus & Relationship Management I Value my Customers

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Program Management & Organizational Skills I am Proactive

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters daily

Problem Solving & Strategic Thinking I am Innovative

Capacity to deal with ambiguity and solve complex problems effectively

Analytical proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levels

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries / cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

REPORTING TO

Workplace Experience Enabler Lead

Location :

On-site Taguig Philippines

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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I want to work for JLL.

Required Experience :

Senior IC

Key Skills

Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

Employment Type : Full-Time

Experience : years

Vacancy : 1