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Field Service Engineer (IT)

LBC Express, Inc.Ormoc, Leyte, PH

30+ days ago

Job description

The role will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.

To be assigned in Ormoc / Tacloban

Qualifications :

Troubleshoot software, hardware, and connectivity issues with minimal supervision
Resolve tickets escalated by the Service Desk within SLA timelines
Provide guidance to end-users on systems, applications, and updates
Ensure audit-ready documentation aligned with ITIL processes
Collaborate with internal teams and external vendors for issue resolution
Utilize ticketing and endpoint management tools effectively
Support IT governance, data privacy, and compliance efforts
Coordinate compliance with documentation and approval protocols
Graduate of IT or related course
At least 6 months Field Engineering experience
Willing to travel if needed. With motorcycle is a plus

Key Skills :

Proficiency in troubleshooting Windows / macOS environments and Microsoft 365

Proficient in troubleshooting and ITSM tools (e.g., Jira, ServiceNow, Freshservice)

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Service Engineer • Ormoc, Leyte, PH