Process Excellence Manager (CoE)

Job Title : CS - Center of Excellence Manager

Work Set-up : On-site in BGC Taguig

Schedule : Shifting schedules

Role Requirements :

• Bachelor's Degree
• At least 5 years of leadership experience in BPO handling customer service operations.
• Process improvement and process framework creation.
• Experience in creating process definitions or frameworks for coaching, training, reporting, governance, and workforce management.
• Advanced proficiency in Excel and PowerPoint
• Amenable to work in shifting schedules
• Amenable to work ONSITE in BGC Taguig
• Available to start ASAP

Benefits :

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities and exposure to multiple accounts